Help Desk Administrator

Help Desk Administrator Who We Are: Populous has designed and delivered some of the world's most memorable civic, sports and entertainment buildings, from iconic stadia to ground-breaking live music venues.
Populous is where architects and designers of all kinds create moments bigger than ourselves.
We’re a global specialized design firm with local roots in 11 cities across Americas.
Populous offers the best of both worlds: the resources and impact of the design giants and the tightly knit atmosphere and growth opportunities of smaller firms.
What We Offer: Professional Development & Training Programs + Summer Hours + Flexible Schedule / Hybrid Schedule + Paid Architect Licensure & Certifications Exams + Wedding Pay + Freaky Fridays + Charitable Match Program + Market Leading Wellness Health and Welfare Benefits.
Who We Are Looking For: We are seeking a passionate, engaged, and technically proficient Help Desk Administrator to join us in a dynamic and collaborative design atmosphere.
Applicants must possess demonstrated communication and technical abilities.
What Your Day Could Consist Of: Provide tier 1 technical assistance via phone, in person or by ticketing system.
Diagnose and resolve technical hardware and software issues.
Research questions using available information resources.
Advise users on appropriate action.
Follow standard help desk procedures.
Log all help desk interactions.
Redirect problems to appropriate resource.
Identify and escalate situations requiring urgent attention.
Prepare activity reports.
Stay current with system information, changes and updates.
Participate in on-call rotation.
Develop and maintain documentation of processes and procedures.
All other duties and responsibilities as required.
Requirements For Success: Working knowledge of Windows 10 and 11.
Appropriate troubleshooting and administration skills.
Working knowledge in Office 365.
Working knowledge of iOS and Android.
Knowledge and experience in customer service practices Essential Qualifications: Apple MAC support experience desirable.
Desktop imaging experience.
A minimum of 1 to 2 years of experience preferred.
Architectural software experience a plus.
Additional details: Occasional overtime may be required Populous offers a competitive salary and bonus packages.
We strive to offer our staff the best benefits package in the industry, at the lowest cost to employees, including medical, dental and vision coverage, 401k, flexible spending accounts, paid time off and continuing education benefits.
Populous is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.
No.
1 Most Innovative Company in Architecture by Fast Company One of the 50 most innovative companies in the world for 2022 by Fast Company No.
1 Firm in Cultural on Interior Design magazine’s Top 100 Giants No.
1 Architecture Firm in Cultural Facilities by BD+C No.
1 Architecture Firm in Convention Centers by BD+C No.
1 Architecture Firm in Performing Arts and Concert Venues by BD+C Find us here - https://populous.
com/careers Instagram: @WeArePopulous Twitter: @Populous