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Posted : Monday, August 26, 2024 12:40 AM
Position is responsible for helping to drive the implementation of the next generation of transaction services at the University of Oklahoma.
They are accountable for the installation, configuration and maintenance of the university’s Blackboard Transact Microsoft Windows systems and related infrastructure for purposes of access control, privilege verification, and pointofsale activities.
Additionally, they will help to determine, through research and experimentation, the strategic direction of the card system and related technologies for the purposes of providing a more positive experience for university students, faculty, staff and other stakeholders.
Duties will include, but will not be limited to: Designing and implementing plans for new services and system expansion Installing and configuring hardware systems, software upgrades, peripherals, services, settings, networking cables, etc.
in accordance with standards and project/operational requirements Server and database support Fixes software and hardware issues Developing and maintaining installation and configuration procedures Maintaining system standards Researching and implementing systems administration solutions that take advantage of automation and make operations more efficient Identifying customer needs for equipment in new and preexisting installations Performing daily system monitoring for availability and the completion of scheduled tasks such as backups Performing system security monitoring Troubleshooting and resolving adverse behavior of system devices Creating, changing, and deleting user accounts per request Performing preventative and proactive maintenance and performance tuning on card system and related infrastructure Managing the hardware and software systems lifecycle Providing Tier III support per request from various constituencies, investigating and troubleshooting issues Providing service to walkup card office customers, as necessary.
Provides the customer with resolution choices.
Coordinating with OU Information Technology and 3rd party support for the installation and upgrading of the card system and related infrastructure, as necessary May travel to the customer or server location for hardware and network malfunctions.
Discusses directly to the customer the nature of the technical issue.
Provides minor technical or operational training.
Identifies the nature of the hardware, software, or networking issue.
Performing administrator oncall duties, as necessary Performing various other duties as needed to successfully fulfill the functions of the position Job Requirements Required Education: Bachelor's degree, AND: 48 months experience as an IT or Desktop Support Technician or related experience.
Equivalency for Education/Experience: Will accept 48 months related experience in lieu of the Bachelor's degree, for a total of 96 months of experience.
Skills: Knowledge of networking systems and protocols Knowledge of computer hardware systems, routers and peripherals Proficiency with Windows server and client operating systems and applications Ability to troubleshoot, test, repair and service information technology equipment Ability to comprehend and follow Englishlanguage written and verbal instructions Ability to communicate professionally and effectively with peers and customers Ability to maintain confidentiality Ability to accomplish tasks with minimal supervision Teamwork, leadership and supervision Certifications: Valid Driver's License Physical Requirements: Ability to engage in repetitive motions including movements of the hands, wrists, or fingers Ability to speak including expressing oneself or exchanging information with others Ability to hear including perceiving the nature of sounds at normal speaking levels with or without correction Ability to receive detailed information through oral communication, and to make discriminations in sound Ability to see including unique visual requirements above and beyond the standard ability to see with or without corrective eyewear such as color vision, depth perception, etc.
Ability to lift objects less than 25 pounds.
Department Preferences: Previous professional experience with electronic access control, security or campus identification card systems Previous professional experience in higher education Proficiency with Linux servers Knowledge of VMware tools Knowledge of Linux Oracle databases and SQL Knowledge of API's, Windows PowerShell Scripting & Microsoft Power Automate Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.
To view the policy, visit https://hr.
ou.
edu/PoliciesHandbooks/TBTesting.
Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives.
The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures.
This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
Hiring contingent upon a Background Check?: Yes Special Indications: Hiring contingent upon background check Job Posting: Nov 10, 2023 JOB DESCRIPTION HELP Required Attachments Documents required for this position are listed under the "Required Attachments" section of this job listing.
You will be required to upload and attach these documents in the application process.
Important: ALL required documents must be attached to your job application or your documents will not be visible to the hiring department!
They are accountable for the installation, configuration and maintenance of the university’s Blackboard Transact Microsoft Windows systems and related infrastructure for purposes of access control, privilege verification, and pointofsale activities.
Additionally, they will help to determine, through research and experimentation, the strategic direction of the card system and related technologies for the purposes of providing a more positive experience for university students, faculty, staff and other stakeholders.
Duties will include, but will not be limited to: Designing and implementing plans for new services and system expansion Installing and configuring hardware systems, software upgrades, peripherals, services, settings, networking cables, etc.
in accordance with standards and project/operational requirements Server and database support Fixes software and hardware issues Developing and maintaining installation and configuration procedures Maintaining system standards Researching and implementing systems administration solutions that take advantage of automation and make operations more efficient Identifying customer needs for equipment in new and preexisting installations Performing daily system monitoring for availability and the completion of scheduled tasks such as backups Performing system security monitoring Troubleshooting and resolving adverse behavior of system devices Creating, changing, and deleting user accounts per request Performing preventative and proactive maintenance and performance tuning on card system and related infrastructure Managing the hardware and software systems lifecycle Providing Tier III support per request from various constituencies, investigating and troubleshooting issues Providing service to walkup card office customers, as necessary.
Provides the customer with resolution choices.
Coordinating with OU Information Technology and 3rd party support for the installation and upgrading of the card system and related infrastructure, as necessary May travel to the customer or server location for hardware and network malfunctions.
Discusses directly to the customer the nature of the technical issue.
Provides minor technical or operational training.
Identifies the nature of the hardware, software, or networking issue.
Performing administrator oncall duties, as necessary Performing various other duties as needed to successfully fulfill the functions of the position Job Requirements Required Education: Bachelor's degree, AND: 48 months experience as an IT or Desktop Support Technician or related experience.
Equivalency for Education/Experience: Will accept 48 months related experience in lieu of the Bachelor's degree, for a total of 96 months of experience.
Skills: Knowledge of networking systems and protocols Knowledge of computer hardware systems, routers and peripherals Proficiency with Windows server and client operating systems and applications Ability to troubleshoot, test, repair and service information technology equipment Ability to comprehend and follow Englishlanguage written and verbal instructions Ability to communicate professionally and effectively with peers and customers Ability to maintain confidentiality Ability to accomplish tasks with minimal supervision Teamwork, leadership and supervision Certifications: Valid Driver's License Physical Requirements: Ability to engage in repetitive motions including movements of the hands, wrists, or fingers Ability to speak including expressing oneself or exchanging information with others Ability to hear including perceiving the nature of sounds at normal speaking levels with or without correction Ability to receive detailed information through oral communication, and to make discriminations in sound Ability to see including unique visual requirements above and beyond the standard ability to see with or without corrective eyewear such as color vision, depth perception, etc.
Ability to lift objects less than 25 pounds.
Department Preferences: Previous professional experience with electronic access control, security or campus identification card systems Previous professional experience in higher education Proficiency with Linux servers Knowledge of VMware tools Knowledge of Linux Oracle databases and SQL Knowledge of API's, Windows PowerShell Scripting & Microsoft Power Automate Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.
To view the policy, visit https://hr.
ou.
edu/PoliciesHandbooks/TBTesting.
Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives.
The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures.
This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
Hiring contingent upon a Background Check?: Yes Special Indications: Hiring contingent upon background check Job Posting: Nov 10, 2023 JOB DESCRIPTION HELP Required Attachments Documents required for this position are listed under the "Required Attachments" section of this job listing.
You will be required to upload and attach these documents in the application process.
Important: ALL required documents must be attached to your job application or your documents will not be visible to the hiring department!
• Phone : NA
• Location : Norman, OK
• Post ID: 9006307961
