Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans.
Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners.
Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.
If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.
These fulltime daytime shift opportunities are available in Norman for a Contact Center Specialist to serve as the main source of customer interface for publiclyfunded clients of the Outreach Center for Public Management.
Job Duties:
Use active listening skills to identify customer needs and provide accurate information
Manages large amounts of inbound and outbound calls in a timely manner
Identifies customer or patient needs
Maintain accurate call logs in database
Continually update level of knowledge and skills to complete call center transactions
Work primarily remotely, with some mandatory days at the office for meetings and trainings
Perform other related duties as assigned
The Contact Center Specialist must be able to maintain effective professional and team relationships that meet departmental core values.
Onthejob training is provided with opportunities for advancement and performance incentives.
This position requires a background check that involves a national search and fingerprint search to be eligible for employment.
Results of the completed background check will be provided to the funding sponsor for their records.
Job Requirements
Required Education and Experience: High School Diploma or GED, AND:
6 months experience in customer service or at a call center.
Skills:
Basic computer skills
Ability to communicate verbally and in writing
Ability to understand written material and instructions
Excellent customer service skills
Detail oriented
Ability to research information to obtain an answer or solution to a problem in a timely manner
Certifications: None
Advertised Physical and Environmental Requirements:
Ability to sit and talk for prolonged periods.
Hand and finger dexterity.
Engage in repetitive motion of the wrist, hand, and fingers.
Standard Office Environment.
Departmental Preferences:
Proficiency in use of databases needed to track calls
Bilingual: English/Spanish
Supervision: No supervisor duties
Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.
To view the policy, visit https://hr.
ou.
edu/PoliciesHandbooks/TBTesting.
Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives.
The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures.
This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
Hiring contingent upon a Background Check?: Yes
Special Indications: None
Job Posting: Feb 9, 2024
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Required Attachments
Documents required for this position are listed under the "Required Attachments" section of this job listing.
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