Overnight Front Desk Associate/Night Auditor

Job Description DUTIES AND RESPONSIBILITIES: * Welcome guests in a friendly, prompt and professional manner.
* Inform guests about the hotel features/benefits.
* Handle hotel phone system.
Transferring calls to appropriate room/department while maintaining safety and security standards.
Answer phone in a prompt and courteous manner.
* Take, modify guestroom reservations.
* Deal with inquiries, requests and complaints from guests-Communicate with appropriate departments.
* Perform cashier duties-post cash and other miscellaneous charges.
* Know hotel emergency procedures.
* Maintain cleanliness of Front Office area.
* Register guests, issue room keys, provide information on hotel services and room location.
* Up-sell rooms where possible to maximize hotel revenue.
* Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
* Follow up with guests to ensure their request or problem has been met to their satisfaction.
* Follow all policies and procedures as dictated by the brand and Corporate Office.
* Comply with quality assurance expectations and standards.
* Issue, control and release guest safe-deposit boxes.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Job Types: Full-time, Part-time Pay: From $13.
00 per hour Expected hours: 40 per week Benefits: * Employee discount Schedule: * 8 hour shift * Day shift * Evening shift * Holidays * Night shift * On call * Weekends as needed Education: * High school or equivalent (Preferred) Work Location: In person